Broadway Florida – Holidays & Flights to Florida

Florida FAQ

To help answer some of the questions you may have about your holiday we have compiled a list of frequently asked questions that should answer most of your queries.

If you can not find the answer to your question here please contact our Customer Service department on 0871 716 1005.

Q. Will I get a receipt for the card payment?
A. As soon as you make a booking you will be sent confirmation invoices which are your receipt for your initial payment. We do not send a receipt for future payments unless requested.

Q. Will you send me anything to tell me when to pay my balance?
A. The balance payment date is shown on your confirmation invoices. If you have not paid your full balance by this date we will send a chase letter stating your balance is overdue. If payment is not made it could lead to the cancellation of your holiday.

Q. It states on the letter that all names on tickets have to match passports but the tickets do not have the middle initial on, is this OK?
A. Charter flights only require the first initial. (i.e Mr J Bloggs) Scheduled flights require the full first name (i.e Mr Joseph Bloggs). Middle initials of names are not required unless requested.

Q. How do I know if my flights are Charter or Scheduled?
A. This would depend on the airline you are flying with. If you would like to know please Contact Us.

Q. Do I need a visa to visit Florida?
A. If you do not have a machine readable passport you must apply for a visa. If you do have a machine readable passport then you are able to travel under the Visa Waiver Program. : If you are travelling under the Visa Waiver Program, your passport must be valid for at least 90 days from the date on which you enter the United States. Anyone with a criminal record - even if the conviction is 'spent' must apply for a visa to travel to the U.S.A. It is the responsibility of the passenger to ensure that they comply with the passport and documentation requirements of their destination country, and Broadway Travel Service (Wimbledon) Ltd will not take responsibility for any person(s) being refused a visa or entry to the United States. For more information about visas please visit: https://esta.cbp.dhs.gov

Q. Can I book online and is my search based on real time data?
A. Yes you can book online, for your peace of mind your personal and card details are secure. Searches are based on real-time availability and prices which means if you can see it, you can book it, but there are a few things to remember. There may be another customer searching for the identical information at the same time and this may affect the cost or availability of the product selected. Please bear in mind that costs change all the time and the flight/holiday my not be available at a later date or time. However, the price displayed on the final cost screen will be the one you pay.

Q. When am I committed to buying a holiday?
A. Feel free to search as many holidays as you like. The only time you are committed to purchasing a product is when you have inputted and confirmed your payment details.

Q. How do I pay for my holiday and is my money safe?
A. We accept all major credit and debit cards, the following charges apply. £1 for any bookings made using a debit card or Switch card, 2.5% charge for any credit card and a 3.5% charge for any bookings made using American Express. You money is in safe hands, we use Commidea which is a market leader in its field. At Commidea, the security of data transmitted to and from us over the internet and the security of our own systems is absolutely paramount. We understand the critical requirement of our customers to ensure that no payment card data can be intercepted and viewed whilst in transit. Our own systems are protected to exceptionally high standards to prevent the possibility of fraud.

Q. What is my luggage allowance?
A. Each passenger may take one standard piece of hand luggage weighing no more than 5-7kg and a standard checked-in hold baggage to a maximum weight of between 15kgs and 30kgs. The weight and size of both hand and check in luggage varies depending on the airline. If you luggage exceeds your allowance you may be subject to additional charges. Please refer to airline or Contact Us if you require further information

Q. Do I receive luggage labels?
A. Unfortunately the operators no longer supply us with luggage labels, however they are available at most stationary shops and at the check in desk at the airport.

Q. When will I receive my documentation and tickets?
A. Once you complete all the booking details online you will receive a confirmation email. Your flight tickets (if applicable) will be despatched by 1st class post 7-10 days before travel. If you have booked within the last couple of weeks (varies between 14 - 21 days depending on the airline) you will receive information regarding where to collect your tickets from at the airport. If your flights are booked with one of the low cost airlines all you need is your reference number which is shown on your documentation.

Q. If I have booked a villa when will I receive my driving instructions?
A. You will receive your driving instructions when you receive your flight tickets which are despatched 7-10 days before you travel. If you do not have any flight tickets then you will receive your driving instructions within 7 days of paying your full balance.

Q. What happens if I need to change or cancel my holiday after I have booked it?
A. All confirmed bookings are subject to cancellation charges on a sliding scale. Please call for exact charges. Most suppliers require us to obtain a signed letter (sent by recorded delivery) from the lead passenger. It is in your best interest to advise us as soon as possible to avoid heavier cancellation/amendment charges. Some amendments are treated as cancellations and we suggest that you contact Broadway Travel Services (Wimbledon) Ltd as soon as possible. (N.B Please note some holiday arrangements are non-refundable and non-changeable e.g. scheduled airfares).

Q. Where can I find the terms and conditions for Broadway Travel?
A. The terms and conditions are available for your perusal.

Q. When must I pay the balance of my holiday?
A. Full payment is due 10 weeks prior to your departure.

Q. How do I pay my balance?
A. You can pay your balance in instalments up until your full balance is due. To make any payments please contact the accounts department on 0871 716 1006.

Q. What vaccinations will I need to have?
A. We are not allowed to advise on vaccinations but if you visit you GP they should be able to inform you of what you will need. Alternatively the following website will give you some general information http://www.fitfortravel.nhs.uk/destinations/USA.htm

Q. What will the weather be like?
A. For live information about the weather please click here

Q. What is the resort like that I will be visiting?
A. For information regarding the resort you will be visiting please click here

Q. How do I make a booking for more than nine people?
A. We can often offer discounts for large groups however, it will depend on the specific holiday details. Please contact one of sales consultants on 0871 716 1042.

Q. Do I require travel insurance?
A. Yes, all travelling passengers must have adequate insurance to travel as the airline may request proof of purchase, failure to do so could result in the airline refusing to let you board the aircraft. If you would like a competitive quote on travel insurance please click here or call on of our sales consultant on 0871 716 1042.

Q. Can I book travel extras such as car hire, transfers, etc with Broadway Travel?
A. Yes you book all travel extras online, just click on one of the links below, however if you would prefer to speak to a sales consultant please call 0871 716 1042:
Car Hire
Car Parking & Hotels
Attraction Tickets

Q. How old do you have to be to car hire a car?
A. You need to be 21 years of age to hire/drive a car in the majority of destinations, it is always best to double check with one of our travel consultants if you are unsure. Further local taxes will be charged upon arrival if you are under the age of 25.

Q. What should I do if I have a complaint about my holiday?
A. In the unlikely event there is a problem with your holiday could you please put all the details regarding the complaint in writing to The Customer Services Manager - Contact Us.

Q. How do I contact Broadway Travel?
A. There are several ways to contact Broadway Travel, please refer to Contact Us for more information

Q. What are the opening times?
A. You are able to speak with a travel consultant during the following hours.
Monday - Friday 8am to 10pm
Saturday 10am - 6pm
Sunday 10am - 6pm

Customer Services and Accounts are open:
Monday to Friday 9am - 5pm
Saturday 10am - 4pm (customer services only)

Times may vary on bank holidays.